Terms & Conditions

Applicable to all our services: grooming, day-care, dog-sitting, cat-sitting, pick-up.

1. Service Provider

Bobby&Friends Sàrl
Avenue Claude Nobs 2
1820 Montreux, Switzerland

Telephone: +41 76 525 11 88
Email: veronique@bobbyandfriends.ch
Website: bobbyandfriends.ch

Business Identification Number (UID/IDE): CHE-457.437.307

2. Scope of Application

These General Terms and Conditions (hereinafter the “GTC”) govern all services offered by Bobby&Friends Sàrl: dog and cat grooming, day-care, dog-sitting and cat-sitting at home or at our partners’ premises, the pick-up service, and the sale of goods in-store. Any booking or order implies unreserved acceptance of these GTC.

3. Services

Services are described on our dedicated pages. Indicative timeframes and prices may vary depending on the breed of the animal, the condition of its coat, the difficulty of the treatment, or the specific circumstances of the stay. A personalised quote may be provided on request.

4. Booking and Confirmation

Bookings may be made by telephone, email, or via the online form. The booking is confirmed by a return email or message. We reserve the right to decline a booking in the event of unavailability or particular circumstances (aggressive animal, health condition incompatible with the service, etc.).

5. Prices and Payment

Prices shown on the website are in Swiss francs (CHF) and include VAT where applicable. Payment is made at the end of the service, on site (at the salon or at the client’s home), by the following means:

• Cash (at the salon)
• TWINT
• Credit/debit card
• Invoice / bank transfer

No payment is taken via the website. A mobile card payment terminal (credit/debit card) is available for services provided at the client’s home.

6. Cancellation and Amendment

Cancellation by the client: any cancellation must reach us at the latest 24 hours before the scheduled time of the service, by telephone or email. After this deadline, a fee of 50% of the cost of the service may be charged.

Absence without notice (“no-show”): the full cost of the service is due.

Cancellation by us: in the event of force majeure or unavailability (illness, unforeseen circumstances), we will inform you as soon as possible and offer you a new appointment. No compensation is due by either party.

7. Client’s Obligations — Care of the Animal

For any service involving the care of the animal (grooming, day-care, sitting), the client undertakes to provide:

• An up-to-date vaccination record (rabies, DHPPi for dogs; feline panleucopenia/rhinotracheitis-calicivirus/leukaemia for cats).
• Accurate information on the animal’s state of health, behaviour, any allergies, and any ongoing treatment.
• A contact person reachable throughout the duration of the service.

The client undertakes not to entrust us with an animal suffering from a contagious illness, an unspayed female in heat, or one displaying aggressive behaviour not previously disclosed. Any concealment of relevant information shall render the client liable.

8. Liability

Bobby&Friends Sàrl exercises all necessary care in looking after your animal. Our activity is covered by professional civil liability insurance.

In the event of an incident (injury, sudden illness) during a service, we undertake to:

• Notify the client or the contact person immediately.
• Consult a trusted veterinarian where necessary.
• Bear the cost of emergency first-aid veterinary treatment, subject to a subsequent assessment of liability.

Our liability is limited to proven direct damage and excludes indirect damage. Pre-existing medical conditions that were not disclosed, and events of force majeure, fall outside our responsibility.

9. Photographs and Communication

Unless the client explicitly objects, we reserve the right to photograph or film the animal during the service for the purpose of illustrating our work (website, social media). No information enabling identification of the owner is published. The client may request the removal of any content at any time by email.

10. Data Protection

The processing of personal data is governed by our Privacy Policy.

11. Disputes — Jurisdiction and Applicable Law

Competent forum: Montreux, Vaud. Applicable law: Swiss law.

In the event of a dispute, the parties undertake to seek an amicable solution as a priority before any legal action.

12. Amendments

We reserve the right to amend these GTC at any time. The version applicable is the one in force on the date of booking.

Last updated: September 2026.